Calm under pressure
Steady, thoughtful decisions when conversations and environments move fast.
Customer Relations & Operations Leader
Leadership that brings clarity to every challenge.
I build trust, strengthen teams, and help people move forward with confidence, especially when the pressure is high.
8+
Years across service
and operations
and operations
Top 200
National agent
recognition
recognition
100s
Customers and team
members supported
members supported
Based in St. Petersburg, FL
Open to leadership opportunities
01
Leadership approach
People do their best work when they feel heard, prepared, and supported.
Beres is a people-focused operations and customer relations leader known for turning complex, high-pressure moments into clear next steps.
His experience spans regulated insurance environments, fast-paced retail, municipal operations, and hands-on team leadership. Across each role, the thread is consistent: listen carefully, communicate clearly, and take ownership of the outcome.
He brings composure to difficult conversations, structure to everyday operations, and a coaching mindset to the teams around him.
People-first leadership
Clear expectations, active support, and respect that earns trust over time.
Operational follow-through
Accurate documentation, accountable execution, and improvements that stick.
02
Career experience
Built from the front line up.
A career shaped by customer trust, hands-on responsibility, and increasingly broad leadership.
2024—2026
American National Life Insurance
Client Relations Representative / Licensed Insurance Agent
Guided clients through insurance and financial protection decisions while balancing relationship management, accurate documentation, service recovery, and compliance-sensitive follow-up.
Top 200
of 1,000+ agents
2023
The Medicare Basics
Client Support Specialist / Licensed Insurance Agent
Helped customers navigate complex Medicare choices, trained new employees, maintained CRM accuracy, and partnered with IT on a CRM/Jira integration to improve workflow visibility.
02
2020—2024
Publix
Produce Clerk / Customer Service & Team Support
Supported daily department operations, team execution, inventory accuracy, customer service, and conflict de-escalation in a fast-paced environment.
03
2018—2019
City of St. Petersburg Water Resources
Plant Maintenance Mechanic Apprentice
Supported critical water-system maintenance, communicated with citizens, solved operational challenges with the team, and helped train new hires.
04
2017—2018
Designer's Closet
Store Operations Lead / Team Lead
Managed daily store operations, coordinated the team, handled challenging customer situations, and maintained inventory and merchandising standards.
05
03
Core strengths
Business gets better when people work better together.
Beres connects customer needs, team performance, and operational detail to keep service moving in the right direction.
01
Team Leadership
Coaching, mentorship & new-hire support
02
Customer Relations
Trust, education & service recovery
03
Conflict Resolution
De-escalation & composed communication
04
Operations Support
Organization, inventory & process improvement
05
Cross-functional Work
CRM, Jira & internal collaboration
06
Accountability
Documentation, follow-up & policy review
“
Strong leadership is not about having the loudest voice. It is about creating clarity, staying accountable, and helping people succeed.
Education & training
Associate of Arts, Business Management
St. Petersburg College · 2021
Public Works Vocational Training
PTEC · 2017
Let’s connect
Looking for a leader who keeps people and performance moving?
Beres is open to leadership-focused opportunities in customer relations, operations, team support, and service management.